Refund & Return Policy

Thank you for choosing our premium automotive engineering solutions. To ensure fair trade and protect the operational standards of our heavy-duty remanufactured components, all transactions are subject to the following professional compliance policies.

RETURN CONDITIONS

  • All Sales Are Final: Due to the precision and high global logistical costs of remanufactured electric steering assemblies, all sales are final. We do not offer refunds, exchanges, or returns for standard customer error or general change of mind.
  • 30-Day Hard Inspection Window: Please thoroughly inspect your item immediately upon receipt to verify application compatibility. No return requests or claims will be honored after 30 days from the documented delivery date. (For long-term performance questions beyond this period, please refer to our Warranty Policy).
  • Invoice Verification: A verifiable, original copy of your purchase invoice must be supplied and authorized by our system before any formal inquiry or return process can be initiated.

DEFECT EVALUATION & COMPLIANCE PROCESS

If you believe a product possesses a manufacturing defect upon arrival, we are fully committed to evaluating your claim through a structured technical protocol:

1. Initial Technical Claim Submission

Please contact our engineering support team directly via eric@hza-powersteering.com. Your email must include your original order/invoice number, full name, shipping address, and a comprehensive technical description of the localized defect, accompanied by mandatory, unaltered high-definition photos and diagnostic videos displaying the issue.

2. Inspection and Transport Allocation

If our technical team determines that a component requires factory assessment, the unit must be securely returned to our facility. The shipment must include all original packaging, accessories, calibration documents, and manuals dispatched with the order. Unless otherwise pre-arranged via our service team or mandated by localized payment infrastructure compliance, initial return transit costs remain the responsibilities of the claimant during the active evaluation window.

3. Resolution Protocol

  • Confirmed Defect: If our diagnostic lab confirms an authentic manufacturing defect, you are fully entitled to a choice of a direct product replacement or a full refund (including documented return shipping costs), refunded to your original payment method.
  • Inauthentic Defect / Misuse: If our engineers determine that the steering assembly is not defective, or that the fault stemmed from normal wear and tear, off-road misuse, failure to comply with manufacturer instructions, or external handling neglect, the claim will be denied. Return logistics and diagnostic labor will remain the buyer’s liability.

SECURITY & COMPLIANCE CLAUSES

7-Day Cosmetic & Shipping Damage Clause

A rigorous visual inspection of the hardware casing, part number labels, and physical transit condition must be performed immediately upon delivery. Claims regarding transit-related physical damage, cosmetic imperfections, or mismatched part numbers submitted more than 7 days post-delivery without a continuous, unedited unboxing video proof will be systematically denied.

Anti-Fraud & Part-Swapping Protection

We enforce a zero-tolerance policy regarding fraudulent activity, documentation forgery, asset manipulation, or component switching (part-swapping):

  • Evidence Authentication: All submitted defect imagery and videos are audited. Any evidence proven to be digitally altered, modified, or AI-generated will result in immediate claim termination.
  • Unit Verification: The returned unit must exactly match the serialized steering assembly originally logged and dispatched to your order. Any attempt to substitute components or swap parts will result in an absolute denial of return, refund, and future warranty coverage.
  • Legal & Cost Recoveries: All inspection costs, global freight overheads, and engineering labor expenses generated by fraudulent submissions will be billed entirely to the buying party.