Shipping & Delivery Policy

Your shipping transit time depends strictly on the stock location variant selected at checkout. Please review our compliance and customs policies below prior to placing your order.

🇺🇸 US Warehouse Stock

  • Domestic USA Shipping Only: Typically 3–5 business days via expedited ground services (UPS/FedEx). Ideal for urgent repair workshop requirements.

🇨🇳 China Warehouse Stock (Factory Direct Global Express)

  • Major Regions (USA, Europe, Asia, Australia, NZ, Mexico): Typically 5–8 business days via priority air express.
  • Other Global Destinations / Remote Areas: Usually 8–12 business days (subject to regional customs processing time).

📦 SHIPPING & CUSTOMS COMPLIANCE

🔹 Domestic Orders (US Warehouse)

All items dispatched from our US facility are delivered locally within the United States with zero import duties or hidden clearance fees. The checkout price is final.

🔹 Cross-Border Orders & Global Customs Compliance

To deliver the most reliable and transparent global logistics experience, our customs clearancing structure varies strictly by destination standard customs agreements:

  • For United States (USA), Saudi Arabia (KSA), United Arab Emirates (UAE), and Thailand Destinations: Due to our pre-established North American clearing channels, Middle East GCC logistics consolidation agreements, and strategic ASEAN regional bilateral networks, all international import duties, localized taxes (including VAT/GST), clearance brokerage fees, and entry tariffs for shipments bound to the USA, Saudi Arabia, the UAE, and Thailand are fully integrated, prepaid, and handled entirely by us. The checkout total is 100% final.
  • For All Other International Destinations (Europe, UK, Canada, Australia, etc.): Shipments traveling to regions outside the USA, KSA, UAE, and Thailand are dispatched via our Direct-to-Workshop Priority Express network. Any localized import duties, value-added taxes (VAT/GST), or standard customs brokerage fees are calculated according to your country's national import legislation. These are industry-standard charges for international trade and remain the recipient's responsibility. We recommend coordinating with your local customs office to review regional thresholds before ordering.

🔹 SECURE DELIVERY & CUSTOMS COOPERATION POLICY

To ensure your premium automotive components arrive safely and without delay, we partner with world-class couriers (FedEx/DHL/UPS). A successful delivery requires a standard collaborative effort between the carrier and the recipient during the import arrival phase.

  • Unclaimed Packages & Abandonment: In rare cases where a package cannot be delivered and is subsequently ordered to be returned, abandoned, or destroyed by local authorities due to a lack of necessary recipient cooperation (such as: repeated refusal to pay localized import VAT/duties, failure to provide standard verifiable identity/tax documentation requested by the courier, or extended periods of non-contact during the clearance window), the buyer assumes responsibility for the associated shipment outcome.
  • Order Fund Protection: To maintain fair commercial operations and offset non-recoverable global express freight charges, no refunds will be granted for packages formally abandoned or destroyed by the carrier due to recipient non-cooperation. In accordance with payment gateway standards, the official courier tracking log stating non-cooperation or abandonment will serve as the final verification of order fulfillment.

🔹 Customs Invoice & Valuation Setup

We understand that automotive workshops often require specialized documentation. If your business requires a tailored commercial invoice, specific item valuation setup, or particular customs documentation to streamline the entry process in your country, please simply contact our service team prior to shipping. We are fully equipped to customize your paperwork to match your local commercial preferences.

🔹 Delivery Trace Protection

All priority express shipments feature milestone-by-milestone tracking. In the unlikely event that your tracking itinerary does not update within 10 days post-payment, please contact us immediately. Our team will launch a priority trace with the head carrier to swiftly resolve any logistics bottlenecks.